Frequently Asked Questions

1. What should I do if my order is damaged or defective when it arrives, or if the wrong item was shipped?

  • If the product appears to be damaged upon delivery, please decline the delivery and notify us by email at

2. How do I get a refund if I paid online using a credit card or by cash on delivery?

  • If you paid by credit card, debit card, or cash on delivery (COD), the money will be reimbursed to your bank account (COD customers are requested to share their bank details to complete the refund). Depending on the bank, it could take up to 12Β working days for the funds to appear in your account. Before starting a refund, read the sections on ‘Returns in the United Arab Emirates’ and ‘International Returns.’